Nusii Knowledge Base

Common questions

Does my client need a Nusii account to accept my proposal?

No. Your client opens the link, picks any options, signs by typing or drawing their name and accepts, all in the browser on their phone, tablet or computer. They don’t need an account, a password or an app.

Full article: What Your Client Can Do With Your Proposal

Why doesn’t my client see the Accept button?

Almost always because the proposal is still a Draft. Send it with Send Proposal, or, if you sent the link from your own email, open the Proposal Overview, click (Manually change state) and choose Sent and Pending.

Full article: Accept button missing? Your proposal is still a Draft

Where do I log in, and what if the password reset email doesn’t arrive?

Always log in at app.nusii.com, not on your proposal address. The reset email comes from support@nusii.com with the subject Reset password instructions. Check spam, junk and quarantine, and make sure you use the email address of your own user.

Full article: Can’t log in? Reset email not arriving

How do I change my plan, update my card or download invoices?

Change your plan in Settings › Subscription. The new plan applies right away and Stripe works out the difference. Your card and invoices are in Settings › Billing.

Full article: Plans, Billing and Invoices

Can my proposals open on my own domain?

Yes, on the Agency and Business plans. Add a subdomain such as proposals.yourwebsite.com in Settings › Custom Domain, create a CNAME record pointing it to secure.nusii.com, then click Verify.

Full article: How to Add a Custom Domain

See all frequently asked questions