Frequently Asked Questions
Find quick answers to the most common questions about using Nusii.
Does my client need a Nusii account to accept my proposal?
No. Your client opens the link, picks any options, signs by typing or drawing their name and accepts, all in the browser on their phone, tablet or computer. They don’t need an account, a password or an app.
Full article: What Your Client Can Do With Your Proposal
Why doesn’t my client see the Accept button?
Almost always because the proposal is still a Draft. Send it with Send Proposal, or, if you sent the link from your own email, open the Proposal Overview, click (Manually change state) and choose Sent and Pending.
Full article: Accept button missing? Your proposal is still a Draft
Where do I log in, and what if the password reset email doesn’t arrive?
Always log in at app.nusii.com, not on your proposal address. The reset email comes from support@nusii.com with the subject Reset password instructions. Check spam, junk and quarantine, and make sure you use the email address of your own user.
Full article: Can’t log in? Reset email not arriving
How do I change my plan, update my card or download invoices?
Change your plan in Settings › Subscription. The new plan applies right away and Stripe works out the difference. Your card and invoices are in Settings › Billing.
Full article: Plans, Billing and Invoices
What does an extra user cost?
The Agency plan includes 3 users and the Business plan 5. Each extra user is $19 a month on Agency and $29 a month on Business. The Freelancer plan is for one user.
Full article: Plans, Billing and Invoices
Can my proposals open on my own domain?
Yes, on the Agency and Business plans. Add a subdomain such as proposals.yourwebsite.com in Settings › Custom Domain, create a CNAME record pointing it to secure.nusii.com, then click Verify.
Full article: How to Add a Custom Domain
Can I send proposals from my own email address?
Yes. Proposals go out from proposal@nusii.com until you set this up. Add a Sender Profile and a Sending Domain in Settings, then add the DKIM record to your DNS and click Verify.
Full article: Send Proposals With Your Own Email Address
Can more than one person sign a proposal?
Yes, on the Business plan. When you send the proposal, tick Eligible to sign for every recipient who needs to sign. On the Freelancer and Agency plans, one recipient can sign.
Full article: How to get a proposal signed with multiple signatures
Can I edit a proposal after it’s been accepted?
Yes. Click Edit in the Proposal Overview and type EDIT to confirm. Your client and the person who created the proposal are told, the signatures are removed, and you resend the proposal to be signed again.
Full article: Editing an Accepted Proposal
Why aren’t recurring fees in my proposal total?
A recurring fee has no end date, so Nusii shows it on its own line, such as Per Month, under the total. If the work runs for a set time, use a Per item instead (for example $500 x 12 months) and it counts toward the total.
Full article: How Proposal Totals Work
How do I export my clients?
Open the Clients page and click Export to CSV. The file has each client’s name, company, email address, phone number, address, currency, language and time zone.
Full article: How to Export Clients to CSV